Security Officer

Job Title: Security Officer

Rate: £13.85 per hour  

Contracted Hours:  Avg. 56 hours per week 

Shift Pattern: 7/3,7/4

Role Overview

As a Security Officer at 200 Aldersgate, your primary responsibility is to safeguard people, premises, and property while upholding the reputation of the client and tenants. You will be instrumental in delivering a secure, welcoming, and professional environment, working as part of a cohesive, high-performing team. A commitment to exceptional customer service is fundamental to the role.

We offer above industry standards benefits to our employees such as;

• Access to Virtual GP
• Above industry standards  Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform

Key Responsibilities

Customer Service & Presence

• Deliver outstanding service to all staff, clients, tenants, and visitors.
• Maintain a visible, approachable, and courteous presence at all times.
• Respond to queries about the building and local area with professionalism.
• Assist in welcoming and directing visitors and deliveries appropriately.

Access Control & Security

• Ensure no unauthorized persons enter restricted areas.
• Conduct ID checks and control access for staff, contractors, and visitors.
• Monitor CCTV and other systems; log incidents accurately.
• Understand and execute evacuation, lockdown, and emergency procedures.
• Rotate across various security posts with full competency.
• Respond to alarms, incidents, and emergencies calmly and efficiently.

Operational Duties

• Conduct regular patrols and identify/report hazards or unusual activity.
• Manage key control and maintain related logs.
• Use building systems (Locale, MyTag, Fire panel, CCTV, Delmatic, WinPak).
• Assist with audits, lift/escalator checks, and reporting faults.
• Follow up with tenants and clients via email in the absence of supervisors.
• Complete detailed incident reports and escalate issues via proper channels.

Team Collaboration

• Work closely with Front of House, cleaning, maintenance, and catering teams.
• Support new team members through training and knowledge sharing.
• Promote the building and service providers positively throughout all interactions.
• Foster a “one team” approach to ensure seamless service delivery.

Professional Conduct

• Maintain confidentiality at all times.
• Act with integrity and respect for client property and digital systems.
• Remain resilient and composed in high-pressure or sensitive situations.
• Follow instructions from supervisors and adapt to unexpected tasks or incidents.
• Adhere to all health and safety regulations and company policies.

Essential Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Calm under pressure and able to multitask effectively.
• Reliable, trustworthy, and punctual.
• Physically fit to perform security duties.
• IT-literate; proficient in Microsoft Office and Outlook.
• Strong initiative and ability to work independently or as part of a team.
• Willingness to train in First Aid, fire marshal duties, and conflict management.
• Knowledge of current security threats and a proactive security mindset.

Compliance & Ethics

• Operate within SIA regulations and building-specific protocols.
• Support internal/external audits as required by the client or regulatory bodies.
• Uphold the standards of UniTrust Security and act in the company's best interests.

Employee Acknowledgment

• I understand the requirements of this role, including the job responsibilities and professional expectations, and acknowledge that this description may be updated at the company’s discretion.       

Don’t miss out on this fantastic opportunity to join our team as a Security Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five  year work history security vetting checks according to BS 7858:2019