Role: Security Manager Soho area
Contracted Hours: 50 hours per week Mon to Friday
Salary: £55,000-£58,000 depending on experience
Working in this prestigious location in Soho, your primary role is to manage, develop and exceed
expectations ensuring a premier security provision is always provided. A clear understanding of the
contract culture is required to ensure all members of the teams are fully motivated and committed to
providing a bespoke high-level security service.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To
achieve this, you will be/become well versed in the processes and practices of a Security Manager
professional. Excellence in customer service will be at the heart of the role. You will be part of a well
drilled security operation.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully
deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance
and Front of House teams in order to provide an environment which is always welcoming and relaxed
yet safe and secure.
We offer above industry standards benefits to our employees such as;
Responsibilities:
◼ Deliver outstanding customer service to staff and visitors
◼ Take an active interest in, and give commitment to the client and tenants
◼ Ensure that the environment and service is truly excellent and beyond expectation
◼ Promote the client, tenants other service providers positively to all you come in to contact
with, throughout the customer journey
◼ Be flexible and adaptable to all tasks or challenges
◼ Be highly presentable, accountable; take responsibility and ownership for any tasks
identified or allocated
◼ Ensure all contact, be it internal or external; by telephone, face to face or any other
medium; is clear, courteous, polite, professional and respectful
◼ Ensure complete client/tenant/other service provider confidentiality; protecting people and
information is paramount
◼ Where applicable: appropriate use of CCTV/access control and any other electronic
management system, and completion of reports and documentation in a timely fashion
◼ To complete any other reasonable task as instructed by your line manager or other Senior
Manager, either Unitrust or at the request of the Client and/or tenants
◼ To support internal and external audit processes from Unitrust Security representatives,
Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest
and valid reason for inspection or compliance checks
◼ To act with integrity and in the best interests of the company in a safe, compliant and
ethical manner
◼ To be resilient to working in the most sensitive environments, always dealing with any
conflict with a respectful and empathic approach
◼ Be prepared to manage a wide variety and diversity of scenarios, people and challenges
◼ Assist in the induction, development or ongoing training of new team members across the
disciplines where appropriate
within site.
◼ To liaise with the client to ensure KPI’s and SLAs are met and exceeded.
◼ To ensure all Unitrust and the client’s policies and procedures are adhered to
◼ To ensure all site policies and procedures are maintained and regularly reviewed
◼ To lead and motivate the security team ensuring the ethos and core values of the site
emanate within their roles and responsibilities
◼ To ensure the team is resilient in providing an excellent customer service and security to all
visitors and staff.
Development
◼ Develop local liaison with the Police and the local community
◼ To be forward thinking and be a part of idea generation and innovations
◼ To devise and implement new security procedures where appropriate in facilitating the
success of the site operation.
Essential Skills:
◼ A minimum of 5 years demonstrable experience in the Security industry
◼ A minimum of 3 years demonstrable experience in managing a security service on a
prestigious and highly demanding contract
◼ Excellent client facing skills and proven experience
◼ Demonstrable experience in people management for example: ability to interview, appraise
and performance manage individuals, motivate a security team
◼ Employment law knowledge
◼ Valid SIA front-line licence
Don’t miss out on this fantastic opportunity to join our team as a Security Manager! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
Soho
w14