Security Officer

Job Title: Security officer
Contracted Hours:
Shift pattern:
W1: 34 Hrs Mon late: Tues late, Sat early, Sun-Early E= 06:30-15:00 L =15:00-23:30
W2: 42.5 Hrs Mon late: Tues late, Wed Late Sat Early, Sun Early- E= 06:30-15:00 L= 15:00-23:30

Benefits:
• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider

The position is based in the Bunker at 2 Courtfield Road, the directive is to supply a robust security
service to AMPL at Gloucester Park Arcade between the hours of 06:30-23:30 Monday to Sunday, 365
days annually
You will be expected to cross train and oversee all AMPL buildings and environments and assist where
required during your shift

ROLE SPECIFIC RESPONSIBILITIES:
 Assist in the management of the security contract at the client’s premises.
 Be the site lead with all procedures
 Ensure Assignment Instructions are always maintained and adhered to.
 Ensure that all Unitrust personnel follow the correct dress code.
 Develop relationships onsite with tenants, suppliers & contractors
 Security oversight regarding activities in Arcade
 Management of access to the loading bay area
 Escalation controller and main point of contact for APML/Cheval
 Update and upkeep of all escalation lists and contact details
 Open close retail arcade

ADDITIONAL SITE DUTIES:
 Investigations of incidents.
 To record and report all incidents & accidents
 To keep security records and logs up to date.
 Post/mail duties with accurate record keeping
 Admin duties to include compliance documentation
 To act as incident controller
 To monitor, train and certify staff
 To deal with staff and visitors enquiries and requests.
 Initialise call out procedures in the event of an emergency.
 To comply with applicable environmental, health and safety policies,
 Early identification and mitigation of any threats
 Have an outstanding knowledge of the premises
 Record details of any suspected criminal activity on the premises
 Booking in and management of deliveries on site

Responsibilities:
 Deliver outstanding customer service to staff and visitors.
 Take an active interest in, and give commitment to the client
 Ensure that the environment and service is truly excellent and beyond expectation
 Be flexible and adaptable to all tasks or challenges
 Be highly presentable, accountable; take responsibility and ownership for any tasks identified
or allocated
 Ensure all contact, internal or external; courteous, polite, professional, and respectful
 Ensure complete client/tenant/other service provider confidentiality.
 Appropriate use of CCTV/access control and any other electronic management system
 Be familiar with all Security and Emergency procedures on site
 All Assignment Instructions and Risk Assessments are to be reviewed and maintained
 Embrace and deliver the bespoke training requirements
 Assist retails units where permissible (do not get directly involved in any theft scenarios in
Arcade)

 Essential Skills:
 Excellent communication skills.
 Interpersonal skills and confidence are a must
 Exceptional customer service skills
 Reliable, trustworthy, and punctual
 Resilient and calm under pressure with the ability to multi-task
 Self-confidence and an interest in self-development.
 Ability to work to instruction and on your own initiative where required
 Computer literate and confident with the use of Microsoft Office programmes
 Demonstrate an awareness of security threats
 Flexibility regarding working practices, hours, and responsibilities.
 Enhanced communication, listening and customer service skills
 Operation of any CCTV/access control communications
 GDPR management

Don’t miss out on this fantastic opportunity to join our team as a Security Support  Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five  year work history security vetting checks according to BS 7858:2019